Terms and Conditions

1 Terms of service
www.Melume-Skinscience.me (the "Website") is operated by Ebrahim Hojjat Entezar Trading Co LLC (hereafter referred to as EEH Trading LLC) in the United Arab Emirates. EEH Trading LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 1493790.

2 Applicability

2.1 These General Delivery / Payment Conditions of Melume-Skinscience.me (hereafter referred to as “Website”) shall apply to all our goods and services which are offered in our online shop https://www.melume-skinscience.me. Any deviating contractual conditions given by customers shall not apply unless they are expressly accepted by us in writing for an individual case.

2.2 The value of the goods per order in our online shop https://www.melume-skinscience.me may not exceed a value of 5000.00 AED  a maximum of 5 products per reference may be ordered. All products shall additionally be only sold in normal household quantities. This shall apply both to the quantity of the ordered products as part of an order and to the issuing of several orders for the same product as a result of which the individual orders amount to a normal household quantity.

3 Conclusion of the contract
The range of items in our online shop shall not constitute an offer for the conclusion of a purchase contract but merely constitute an invitation to make such an offer. The customer shall only be considered to have issued an offer for conclusion of a purchase contract when the transmission of the completed order form is performed via the button provided for this purpose. After receipt of the online order, the customer shall receive an e-mail from us containing an order confirmation. This does not represent acceptance of the contract by us. With this action we merely fulfil our statutory duty for disclosure. This shall not take place until the separate issue of an order confirmation by e-mail or by the shipment of the goods to the customer. We reserve the right to maintain a period of two days for acceptance after the placing of the order by the customer.

4 Prices

4.1 We make every effort to provide accurate and up-to-date product and pricing information. Nonetheless, errors, including typographical or system-related mistakes, may occasionally occur. In the event of an incorrect price or product detail, we reserve the right to refuse or cancel any order placed under such conditions, whether or not the order has been confirmed and the customer’s credit card charged. If this occurs, we will contact the customer for guidance or, if necessary, cancel the order and promptly issue any applicable refund. Once an order is properly accepted, the corresponding charges will be applied to the customer’s credit card account.

4.2 For each delivery an additional delivery charge is due, which the customer is informed about before placing their order in the online shop. Any customs duties which are due must generally be paid by the customer unless otherwise agreed within the terms of the conclusion of the contract.

4.3 The customer may only have the right to compensation in the case of undisputed or legally binding claims.

5 Means of payment

We offer the following forms of payment:
Credit Card (Visa and MasterCard): The billing for these payment methods is processed through the payment service provider Stripe, 354 Oyster Point Blvd, South San Francisco, CA 94080.

6 Delivery

6.1 The delivery of the ordered goods and services is made by a shipping company contracted by us to the delivery address given by the customer.

6.2 For delivery times and delivery restrictions (e.g. restriction of delivery to certain countries) for individual products, please refer to a separate information page “Shipping and Returns” or to the product description in question.

6.3 We shall have the right to perform partial deliveries where these are reasonable for the customer and without charging the customer additional costs for this.

6.4 We retain the right to combine several ordered items in one delivery.

7 Delivery periods and dates

7.1 When delivery is made by truck or by a shipping company, an exact delivery date shall be agreed upon acceptance of the order. The customer shall undertake to accept the ordered delivery on the agreed date. If the goods cannot be delivered on the agreed date in the case of delivery by truck or by a shipping company due to reasons for which the customer is responsible, we shall reserve the right to charge the customer for the costs of redelivery. The obligation for the bearing of costs shall be deemed not to be applied if the customer has exercised their justifiable right to revocation.

7.2 The anticipated time for delivery shall be given for each product in question upon ordering of the individual goods in the online shop.

8 Retention of title
We shall retain the title to all supplied objects up to completion of payment of both the delivered goods and of all other goods belonging to the same order. The customer must handle the goods with care until complete fulfilment has been achieved and must ensure that any third parties who are granted access to the goods treat the goods carefully.

9 Voluntary Right of Return
In addition to the statutory right of withdrawal, you are entitled to a voluntary right of return for all goods purchased in the online shop. This voluntary right of return extends to a total of 14 days. Even after the expiration of the 14-day withdrawal period, you can terminate the contract by notifying us of the return and sending the goods to the return address within 14 days of receipt (the deadline begins on the day after receiving the goods). To meet the deadline, it is sufficient to dispatch the goods in a timely manner.

10 Guarantee, alternative settlement of disputes

10.1 The statutory guarantee regulations shall apply in cases of defects to the goods. The limitation period for statutory claims for defects is two years and begins with delivery of the goods. The guarantee period is 12 months for companies.

10.2 The product illustrations must not always correspond with the appearance of the delivered goods. Changes in appearance and in the features of the goods may in particular occur after changes in the product range. Claims for defects shall not be deemed to exist where the changes are considered reasonable for the customer.

11 Damages liability

11.1 We will pay damages in cases of impossibility of performance. However, in this respect, we shall only be liable for direct and typical damage sustained by the customer. We shall otherwise only be liable for damages if a violation of essential contractual obligations is present or if the customer sustains damage resulting from injury of life, body, and/or health or where we have caused the damage either wilfully or through gross negligence. A liability on our part shall also remain in accordance with the mandatory provisions of the last valid edition of the Product Liability Act.

11.2 Essential contractual obligations are deemed to be those obligations which protect the legal positions of the customer, which are material to the contract that must be granted to the customer under the contract in terms of its subject matter and purpose; also deemed fundamental are such contractual obligations that need to be fulfilled in order for the contract to be properly performed in the first place and on the fulfilment of which the customer regularly relies.

12 Data protection property rights

12.1 We only collect, process and make use of the personal data of our customers in accordance with and in conformity with the relevant data protection regulations of the United Arab Emirates.

12.2 Melume-Skinscience.me shall have all exclusive property rights including copyrights, trademark rights.

13 Miscellaneous

13.1 The contractual language is English. The order text is not stored at our company and can no longer be called up after conclusion of the ordering process. However, the customer can print out their order data immediately after submission of the order.

13.2 The customer shall agree that contract-related communication shall take place in an electronic form.
13.3 These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

13.4 Melume-Skinscience.me reserves the right to amend, update, or modify these Terms of Use and Privacy Policy at any time, at its sole discretion, without prior notice. Such changes, which may include the introduction of new fees or policies, will take effect immediately upon posting on the website. It is the user’s responsibility to review the Terms of Use and Privacy Policy periodically for any updates. Continued access to or use of the site following the posting of modifications shall be deemed to constitute acceptance of those changes. Melume-Skinscience.me shall not be liable for any loss or inconvenience resulting from a user’s failure to review the updated terms.